Renter help - Villarenters.com

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	Questions about booking
	Can I contact the member before I make a booking?
	How do we get the keys for the villa?
	I made a booking request but I received no reply what should I do?
	Can I make a provisional booking?
	What exactly is the booking procedure?
	When do I pay for my accommodation?
	I have received no confirmation from the owner. How long should I wait before I look for an alternative property?
	Zone Alarm issues
	I have a booking - How do I contact the property manager?
	I have not received my keys and I travel in 6 days time. What do I do?
	I may have to cancel. Will I lose the deposit?
	How do I cancel a booking?
	Where do I input the special discount code or the voucher code which I have received from the owner or Rentalsystems?
	I wish to change the dates of a provisional booking - what do I do?
	Are prices quoted for the whole property or per person?
	How safe is it booking online?
	When do I receive the postal address and directions to the villa?
	How do we go about making a complaint about our booking?
	Why can't I see the prices for next year?
	Do you do long term lets?
	Why has my booking been declined?
	I am trying to book a property online that is marked available but it will not accept the start and finish date I want.
	How do I extend a booking?
	My booking has disappeared!
	Can I make a booking by phone?
	How do I add someone extra to a booking?
	What if my card expires before you refund me my breakage deposit ?
	My question is not listed here