Villarenters do not manage bookings on behalf of the members - we rely on them responding directly to you through the booking system. We monitor the activity of members and award them index points for providing good service.  This is clearly displayed on all our properties to assist you with your choice.

Some members are quicker at replying than others - we send out a reminder every 24 hours. Plus we also send out SMS text messages. If after 3 days you have not received a response we advise that you try booking another property.

A member will be deducted RentalSystems Index points if they fail to respond within a reasonable timescale.  We suggest that if you are searching for an alternative property you refer to the owners RentalSystems Index score which is displayed in the top right hand corner of the property details.  Owners are rated from 0 upwards and those with higher index scores have proven to Villarenters that they are good owners and we will have done a lot of business with them.  You will have a much greater chance of receiving a prompt and affirmative reply to your booking request with an owner with a higher index.