Your contract is directly with the member (owner or property manager) as stated in the terms and conditions associated with the property. Your payment is processed by RentalSystems who provide the credit/debit card payment system via your online account. If you have a problem with a payment you should contact RentalSystems otherwise all other issues are dealt with by the member. 

Your contract is NOT with Villarenters.com Ltd or RentalSystems.