Money back guarantee

Villarenters offers a 100% money back guarantee so that you can book in complete confidence.

In the unlikely event that on arrival your accommodation is not available or is materially different from that displayed on the website, we will reimburse you in full, providing the following conditions are met:

  1. You do not stay at the accommodation or any alternative accommodation offered by owner or property manager.
  2. You contact us within 48 hours of start of your rental period.
  3. You provide us with invoices for alternative accommodation within 7 days of the end of the booking period.
  4. You have not already been refunded by the property manager or reached agreement on a refund.

When agreeing to the Terms & Conditions of this site, you acknowledge that you are not entering into a contract with Clickstay Ltd. when you make a booking using the software that we provide. Instead you are booking directly with the owner or property manager. The details of the above said contact will be detailed in your booking contract that you agree to when you make an online payment for your booking.

Telephone

+44 (0) 203 696 2870

Mon – Fri 8:30am – 5:30pm

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