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House rental in Ennakhil, Marrakech, Morocco |
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Marrakech holiday home with pool (Ref:
56471)
Self catering house in Marakech, Morocco |
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Review not verified by RentalSystems*
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(Submitted:
04/02/2009) |
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"My husband and I had been planning a trip to Marrakech for quite some time. We had heard some good reviews of Marrakech - the busy souks and historical setting of the city.
We chose this property through a recommendation. We were told for the price and facilities it was very reasonable priced. When the enquiry was made, we could not beleive how much difference in price it was compared to other properties. We then thought, you probably get what you pay for. We were wrong.... The property is wonderful, and the complex is very relaxing and secure. Traditionally decorated, the property offers plenty of space. We enjoyed our stay very much. Only downside was we arrived when the complex was at it's quietest off peak season, so many of the complex shops were closed, otherwise I can imagine how much life the complex can have. (thank you Sid, and thank you Abdul latif for sorting everything out for us)"
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Review submitted by Karen
from Vancouver
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(Submitted:
10/11/2008) |
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"This property did not meet our expectations for a number of reasons. The pool was closed (despite being advertised as being open) - a great disappointment to our children. The local contact, although very friendly, was not available (he never answered his phone, and we only met him three days after we arrived) and many of our questions remained unanswered (such as how to run the laundry machine). The location is indeed next to the medina walls, but fairly far from most attractions and at a spot on the ring road where it is difficult to find taxis. The property itself was clean (except for the kitchen, which had not been properly cleaned before our arrival) and decorated as shown in the pictures. The residence is a gated community which had a useful convenience store nearby, but felt rather under-utilised (many boarded up shops). The final straw for us was the baby bed - old, stained, and smelling of mold. The bed was replaced the next day, and the owner (based in England, so sometimes difficult to reach) was apologetic, but it was a rather distressing feature of our arrival in Marrakesh. I would not recommend this property except possibly for larger groups eager for value for money (three bedrooms able to sleep up to six people)."
Owner reply:
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Hi Karen, I am very very sorry for your dissapointment. Firstly, the complex management are supposed to send all house owners notice of the pool closure. This message was not conveyed back to me. Secondly, as for the baby cot, I was not aware of the condition of the baby cot. As soon as you alerted me, i asked for it to be replaced the very next day.
The remainder of the complex was partially closed as you did choose to travel off season.
The remainder of your suggestions have been noted and due action has been taken with the agent.
A strict regime of cleanliness and better communication with clients and homeowner. Apparently you could not reach the agent because you had not dialled the full and correct number.
Finally, thanks for you comments as it would help me to improve things for the future.
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* Reviews with 'review not verified by RentalSystems' are testimonials that have been added by either the property manager or members of the public for bookings that have NOT been made via the RentalSystems booking engine.
Reviews with star ratings are customer reviews are reviews that
are from customers that have booked using the RentalSystems
booking system and are therefore verified that they are from
genuine customers who have stayed at the property. Only these
reviews have star ratings and contibute to the RentalSystems
Index.
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