We booked this villa for 4 weeks in June/July and received a very generous discount. For 3 months we tried to get in touch with the owner to get a price for an extra week and when we left the UK we still did not have a price even though we had been promised one on several occasions.
You may notice that there are 2 identical properties on this site, right down to the bedding. This is in fact just one property that the owner rents out so he can make more money! Both were booked at the same time! We were concerned that someone might turn up at our villa and say that they should also be staying there!
When we met up with the owner he showed us to a villa which was certainly not the one we had booked. He claimed it was an upgrade. The new house was beautiful, bigger than we had originally booked and we were clearly the first people to have stayed in it. Amazing pool, lots of outdoor space and beautiful views across the bay.
It did not, however, have many of the facilities promised in the first villa. There were only 2 sunbeds, 4 of us were staying, there was no cot, no microwave, no BBQ, no DVD player, hardly any kitchen utensils, no furniture for eating out doors, the list went on. Worst of all we had no air conditioning. The house slept 8 people yet it only had seating in the living room for 4, outdoor seating for 6 and towels for 3!!!
We went down to see the owner, Koray, who turned out to be an agent running several properties in the Gocek area to see if we could sort out all the things that were wrong and he said someone would be round to sort them out in the morning.
We arrived on Sunday evening. We were without air conditioning for 6 days, the temperature was 38C. We sent various texts and made numerous visits to the agents office but none of this helped! On the Friday the main control air conditioning unit was replaced. The cot, extra sunbeds and BBQ all arrived on the Friday. If we had been only staying for 1 week our entire holiday would have been ruined. The air conditioning broke again for 3 days at the end of our second week. We sent various texts to the agent which he seemed to be ignoring, so went to town to see him. He was not in his office, in fact he wasnt even in the country! At this point we still did not have a price for the extra week of our holiday.
The power often tripped out in the house, you could not have the washing machine on at the same time as the oven, you couldnt have the air conditioning on at the same time as a hair dryer.
One air conditioning unit was leaking a pint of water every half hour.
In our third week we were told that our outdoor furniture was being replace, we had been using someone elses furniture.
We were supposed to have a maid service during our stay but we did not see a maid for the 4 weeks we stayed. The only cleaning equipment we had was a vacuum and this was no good on tiled and wooden floors. We were provided with floor cleaner but no mop!
We met another family who had booked with the same agent, they were also not in the property they had booked and did not have a BBQ etc.
Our agent arrived back in the county 2 days before our 4 week stay was over. He was finally able to give us a price for an extra week 900€! Since we had only paid 1,500€ for 4 weeks we thought this was ridiculous so decided to move to another villa as we had already changed our flights. We spoke to the caretaker of the property who said he would only have charged us 750€ and would have given us a discount as we had stayed so long. He could not have been more apologetic about all the problems we had, more than can be said for the agent. We did not receive any form of apology from him in the 4 weeks that we were there. If we had stayed in the original villa we had booked it was still priced at 540€, a lot less than the agent was trying to charge us.
The agent is an absolute cowboy who has no concern other than making money! He cleary did not care about the people staying in his properties. Be aware of this before you book, you will probably not be staying in this property if you book it. A car is essential as the property is at least a 25 minute walk from town.